General Shipping Information
(Updated November 22, 2022)
Your satisfaction is our top priority. Once your order is received, we aim to ship it out within two business days of receipt. You will receive a confirmation e-mail from us when your order has been placed, and you will receive a second e-mail once your order has shipped. The shipping e-mail you receive will contain a tracking number for your package, and you will be able to track your package within 48 hours of shipping. Sometimes our tracking e-mails end up in Spam or Junk Mail e-mail folders, so make sure you are checking those as well.
Your satisfaction is our top priority. Once your order is received, we aim to ship it out within two business days of receipt. You will receive a confirmation e-mail from us when your order has been placed, and you will receive a second e-mail once your order has shipped. The shipping e-mail you receive will contain a tracking number for your package, and you will be able to track your package within 48 hours of shipping. Sometimes our tracking e-mails end up in Spam or Junk Mail e-mail folders, so make sure you are checking those as well.
U.S. Shipping Policies
Our domestic (U.S.) orders are shipped via either US Postal Service First-Class Mail or US Postal Service Priority Mail. Orders ship out from Minnesota, so depending on where you live in the U.S., you will receive your package within 1-10 days of mailing. On October 1, 2021, the USPS announced changes to its delivery dates and guarantees. You can read more about those changes here.
International Shipping Policies
All of our shipments originate from the United States. In most cases, International buyers must pay duty and import tax on their package to their local authority before the parcel can be delivered. Because customs policy varies by country, it is not possible for us to collect these monies at the time of purchase—we have no way of paying your government. Customs duties are not a “hidden” shipping charge, and none of the duty and import taxes you may be charged are paid back to Brickstuff—they are paid to your local government. These duties and import taxes may be expensive, and may add up to more than half the cost of your entire purchase. You may also be required to pay these duties and import taxes in cash, or to pay in person at your local postal office. Please take time to research and understand the duty and import taxes your country imposes on shipments from the United States before placing your order. All duties and import taxes are the responsibility of the buyer.
We will not undervalue shipments or list them in a category other than "Merchandise" when shipping. Please do not ask us to do this-- it is illegal.
Mandatory UPS International Shipping: For some countries and regions, we require that all packages be shipped using UPS. Due to packages being lost in the past when sent to these countries/regions, we have had to take this step as UPS provides enhanced tracking and is less likely to be tampered with by foreign postal systems.
Special Note on International Tracking: All international countries/regions have the option of selecting UPS for shipping. While this is a more costly shipping option, it does provide enhanced tracking details and better traceability-- plus the packages can arrive much more quickly depending on where you live. If you do not select UPS for your shipping option, your ability to track your package may be limited once the package leaves the United States.
For International orders not shipped using UPS, we will use Simple Export, which provides enhanced tracking door-to-door for more than 50 countries. If you live in a country that is not on this list, our ability to provide tracking information will stop once your package leaves the United States. If you have concerns about monitoring the status of your package, we recommend that you select UPS as your shipping method.
We will not undervalue shipments or list them in a category other than "Merchandise" when shipping. Please do not ask us to do this-- it is illegal.
Mandatory UPS International Shipping: For some countries and regions, we require that all packages be shipped using UPS. Due to packages being lost in the past when sent to these countries/regions, we have had to take this step as UPS provides enhanced tracking and is less likely to be tampered with by foreign postal systems.
Special Note on International Tracking: All international countries/regions have the option of selecting UPS for shipping. While this is a more costly shipping option, it does provide enhanced tracking details and better traceability-- plus the packages can arrive much more quickly depending on where you live. If you do not select UPS for your shipping option, your ability to track your package may be limited once the package leaves the United States.
For International orders not shipped using UPS, we will use Simple Export, which provides enhanced tracking door-to-door for more than 50 countries. If you live in a country that is not on this list, our ability to provide tracking information will stop once your package leaves the United States. If you have concerns about monitoring the status of your package, we recommend that you select UPS as your shipping method.
Tracking Your Package
Most of our shipping methods now allow you to track your order to your doorstep. Once your order has shipped, you will receive a confirmation email, listing your Shipping Method and Tracking Number. (Please allow USPS 24 hours and UPS up to 48 hours to reflect updates on their tracking page.)
Once you have your confirmation e-mail from us, you can then follow the appropriate link below.
Once you have your confirmation e-mail from us, you can then follow the appropriate link below.
- USPS – For US domestic shipments regardless of class, you can track your package here: USPS Tracking Page
- Simple Export – If you are outside of the United States and your Tracking Number starts with “AHOY” then you selected Simple Export. If you are in one of the following 50+ countries, you can track your package right to your door: List of Simple Export Countries with Full Tracking. If your country is on the Simple Export Tracking list, you can track your package here: Simple Export Tracking Page. For other countries, tracking will stop at the border.
- UPS – If you selected UPS shipping, you can track your package here: UPS Tracking Page
What If My Package Doesn't Arrive?
If your package appears to be lost during shipping, please check the tracking if available, and allow up to 30 days before reporting it missing. With Covid-19 delays, some international packages may take longer, however after 30 days, we may be able to file a search or claim with the carrier.
If you get a notice that the package has been delivered, but cannot find it, please check with neighbors, with your building manager if you live in an apartment, etc. If it is still missing and you are in the United States, please contact your local Post Office. If you are outside the United States, please contact us using our Contact Form as soon as possible so we can have the carrier initiate a search. We will let you know the results and how to proceed.
Depending on the situation, additional supporting information and confirmation of non-delivery may be required from you in writing. Once we have collected all of the required information, we will make every effort to obtain reimbursement for lost packages, which then allows us to send you a replacement.
If you get a notice that the package has been delivered, but cannot find it, please check with neighbors, with your building manager if you live in an apartment, etc. If it is still missing and you are in the United States, please contact your local Post Office. If you are outside the United States, please contact us using our Contact Form as soon as possible so we can have the carrier initiate a search. We will let you know the results and how to proceed.
Depending on the situation, additional supporting information and confirmation of non-delivery may be required from you in writing. Once we have collected all of the required information, we will make every effort to obtain reimbursement for lost packages, which then allows us to send you a replacement.
